At CFSB, our goal is to make your banking experience as easy as possible by providing you the assistance you need as easily and quickly as possible. Protecting your personal information is extremely important, so when you call we will ask some additional questions that only you would know.
Have you ever purchased gas for $30 only to login to your CFSB Digital Banking and see a $75 charge? OH MY! In most cases this is a preauthorization. The amount is held by the merchant until the transaction is settled for the original charge, or the hold "falls off".
Why did the purchase I made on Thursday clear before the purchase I made on Monday? Items clear your account based on when a merchant settles the transaction. The time and day you make the transaction doesn't always determine when the item will clear your account.
Notifying the bank when you travel is very important. To better protect your account, our Fraud Center will notice purchase activity from locations outside your normal area and 'lock" your card. Whenever you plan a trip, we can place a travel notice on your account.
Yes! This is a fast and convenient way of opening an account. Choose which account best fits your needs on our website and then select apply now. You will be pormpted to fill out some personal information.
Oh no! Report this to us as soon as possible. You can do so by calling our Client Service Center or messaging our Digital Banking team on our website or through online banking! We will deactivate your card and work with you on how to replace it!