External Website Accessibility Policy

The CFSB website (cfsbky.com or yourlifeyourbank.com) is monitored and tested regularly by the CFSB Compliance Team via annual Website Audit and by AudioEye, Inc., a 3rd-Party provider of Web Accessibility testing and monitoring. The AudioEye certification process involves automatic and manual testing with the goal of meeting Web ContentAccessibility Guidelines (WCAG) 2.0 Level AA Standards.

AudioEye certifies that CFSB’s website is enhanced and optimized to meet the WCAG 2.0 Level AA Success Criteria. This ongoing process includes regular releases that improve access and usability for site visitors.  Kasasa designers and developers are actively making progress in pursuit of achieving full conformance to the WCAG 2.0 Level AA standard.

Have a usability issue? As another layer of support, dedicated web accessibility experts are available to assist site visitors with any issues accessing content and the various services and functions made available across the AudioEye website. Across the AudioEye enabled website, end-users may choose to engage with the AudioEye Ally Web Accessibility Help Desk to report and troubleshoot accessibility related issues.  If you enjoyed using AudioEye’s website, or if you encounter issues with any page on our site that presents a challenge for individuals with disabilities, please submit your feedback. To engage with an AudioEye Ally Service Representative, please submit a trouble ticket through the help feature or call us at 866-331-5324.

 This website has been tested using a variety of assistive technologies. We recommend using the following web browser / screen reader combinations for an optimized experience:

For Windows users: JAWS or NVDA and FireFox
For Mac users: VoiceOver and Safari or Chrome
For mobile users: VoiceOver with iOS or Talkback with Android

Partial Conformance Notification:
Specific sections of this website are still undergoing accessibility testing and optimization, and may not fully conform with WCAG Level AA Standards. If you encounter issues when accessing these or other areas of our website, please provide your feedback utilizing the Help Screen within AudioEye.  If you wish, you may also notify us at contactus@cfsvcs.com

Portions of Site Inaccessible by Audio Eye:

Currently we have documents within our CFSB website that might not be compatible with the Audio Eye software due to the format they are saved and viewed in on our website.  Our team is working diligently with our website vendor to get these documents and files converted over so that all interested parties may have full access to our site using the Audio Eye feature.  We plan to have this fully converted and live on our site by early June.

Third Party Websites:
This website makes use of different 3rd party websites such as CFSB Investments, Centsables and CFS Insurance  to provide utility and spread news and information about partners of CFSB. These sites, which are not controlled by CFSB, may present challenges for individuals with disabilities that we are not able to control or remedy. Please note that these sites are not used as the sole source of our financial institution for important information.