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We’d love to hear from you. Don’t hesitate to reach out with any questions, comments, or compliments (especially those!). Also, if one of our team members served you well, please take a moment to thank a banker.

Please do not send sensitive information (such as account numbers) through email or our contact form. It's better to call or visit us regarding sensitive matters.

Client Service Center

Phone: (270) 527-4600
Toll-Free: (888) 226-5669
Monday - Thursday: 8:00am - 5:00pm
Friday: 8:00am - 6:00pm
Saturday: 9:00am - 1:00pm

Our Client Service Representatives can assist you with:

  • Checking and savings accounts — IRAs, CDs, Vacation Clubs, loan inquiries, and more
  • Stop payments / debit alerts
  • Opening new accounts 
  • Transferring funds
  • ATM card/EMV debit card inquiries and credit references
  • Upcoming travel information
  • Processing cash reserve payments

Don't want to call? Text us!

You can text our Digital Banking team at (888) 226-5669 and they would be more than happy to assist you with all of your banking needs. Click here to learn more about our Digital Banking team!

Lost or Stolen Card?

Please report it immediately using the numbers below. 

For Discover Debit Cards: For Visa ® credit cards:
Please call (270) 527-4600 during normal banking hours.
Or 1 (866) 546-8273 after hours and on weekends.
For consumer cards, please call (800) 883-0131.
For business cards, please call (800) 423-7503.
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